Privacy Policy

Company: Pet Planet Supplies (“we”, “our”, “us”)
Contact: wholesale@petplanetsupplies.com

What this policy covers

This Privacy Policy explains how we collect, use, disclose, and protect personal information in connection with our wholesale website and services for retailers, organizations, and partners.

Information we collect

• Device & Usage Data (collected automatically): IP address, browser type, time zone, pages viewed, referring sites, and interaction data.

• Contact & Business Data (you provide): name, business email, phone, company name, role, and any details you submit via forms (e.g., wholesale inquiries).

• Transactional/Logistics Data (if applicable): order identifiers, delivery details, and communications related to supply and fulfillment.

• Cookies & Similar Technologies: see Cookies below.

We do not knowingly collect consumer data intended for retail/end-users or from children.

How we use information (lawful bases)

We process personal information to:

• respond to wholesale inquiries, partner requests, and support tickets (legitimate interests / contract);

• operate and secure our website, prevent fraud, and measure performance (legitimate interests);

• comply with legal obligations (legal obligation).

We do not use your data for unrelated marketing without your consent.

Sharing & international transfers

We may share limited data with service providers (hosting, email, security, analytics) under contracts that require confidentiality and data protection.
If data is transferred outside your region (e.g., to the United States), we implement appropriate safeguards (such as Standard Contractual Clauses where required).

Data retention

We keep personal information only as long as necessary for the purposes above, then delete or anonymize it in accordance with our retention schedules and legal requirements.

Security

We use administrative, technical, and physical safeguards to protect information. No method of transmission or storage is 100% secure, but we continuously work to improve our controls.

Your rights

Depending on your location, you may have rights to access, correct, delete, restrict, or object to processing, and to data portability.

• EEA/UK/Switzerland: you may also lodge a complaint with your local supervisory authority.

• California (CCPA/CPRA): you may request disclosure, correction, deletion, and opt-out of “selling” or “sharing” personal information. We do not sell personal information. To exercise rights, email wholesale@petplanetsupplies.com.

We will verify requests and respond within applicable timelines.

Cookies

We use necessary cookies to operate the site and analytics cookies to understand performance. You can manage cookies through your browser settings. If a consent banner is presented in your region, you can update choices at any time.

Children’s privacy

Our site and services are intended for business audiences and are not directed to children under 16. We do not knowingly collect children’s personal information.

Links to other websites

Third-party sites linked from our website are governed by their own privacy policies. We are not responsible for their practices.

Changes to this policy

We may update this Privacy Policy from time to time. We will post the new effective date above. Material changes will be highlighted on this page.

Contact us

For questions or to exercise your rights: wholesale@petplanetsupplies.com